MyEChart Frequently Asked Questions

What is MyEChart?
What can I do on MyEChart?
Update your address, phone, and email?
I see a non-Elliot doctor, how can I see my test results from testing done at Elliot?
How can I set up access for myself?
How do I get access for my child?
How do I set up access for another adult? (Anyone 18 or older)
Login issues and Password reset assistance
Sharing email addresses
Scheduling Appointments
Cancelling and Rescheduling Appointments
How to correct inaccurate information
Downloading the MyEChart Mobile Application
Minimum Technical Requirements

Introduction to MyEChart?
MyEChart is your personal health connection to your medical record at Elliot Health System. You can access portions of your electronic medical record via your Internet browser or through Apple and Android devices.

MyEChart is the primary mode of communication between you and your Elliot provider offices related to test results, prescription refill requests, appointment requests, messaging your healthcare providers and their staff, keeping track of important healthcare issues, and reviewing other important aspects of your healthcare.

MyEChart is used across the Elliot Health System to share information with our patients.

The following affiliate sites share Elliot’s MyEChart:

  • Manchester Urology Associates (all locations)
  • Manchester Obstetrical Associates
  • Montanarella and Associates
  • Amoskeag Women’s Health
  • Spiros Mitsopolous, MD
  • Associates in Podiatry
  • Medical Eye Center
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    What can I do on MyEChart?

    Message your Elliot provider’s office
    Click the messaging icon at the top of the page or click “Ask a question” under Quick Links.
    Request a prescription refill
    Click the Messaging icon at the top of the page or click “Refill Medications” under Quick Links.
    Request a referral
    Click the Messaging icon, select “Request a Referral” under Quick Links.
    Receive and print letters from your provider’s office
    Click the Messaging icon at the top of the page. Click Letters, click on any letter to open it. (Print icon is in upper right corner).
    Request Medical Records
    Under Quick Links; choose “Request Medical Record” Or click here: Request Medical Record
    Request Radiology Film
    Under Quick Links, choose “Request Radiology Images” Or click here: Request Radiology Films
    View/print immunization records
    Choose Health tab at the top of the page and click Immunizations. (Print icon is in upper right corner).
    View/Download/Transmit summaries from office visits and hospital visits
    Choose Health tab at the top of the page and click Download My Record, choose Visit Record, select the visits you wish, and either choose to view, download or send to the email address of your choosing.
    View/print test results
    Choose Health tab at the top of the page and click Test Results. Check off “Show Hospital Results” to display any hidden tests. Click on any test to view the result and comments from your doctor. (Print icon is in upper right corner).

    *Elliot publishes test results to MyEChart within 48 hours of the result becoming available. We currently do not publish HIV results or Pathology results automatically, however your provider may share them manually.

    *We only publish test results automatically for tests ordered by an Elliot provider. You can submit a medical record request to ask for other providers’ test results to be published for you to view (See request medical Records FAQ)

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    Update your address, phone, and email

    Click Health tab at the top, choose “Demographics” make desired changes and click "Accept Changes" to update your medical record. The change reflects immediately in your health record, and your provider’s office receives notification that you made changes.

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    I See a non-Elliot provider, how can I see my test results from testing done at Elliot?

    Elliot does not automatically share results with patients for tests ordered by non-Elliot providers. You can request these results by submitting a Medical Record Request form.

    *Under Quick Links; choose “Request Medical Record” fill out form and submit. You may also click Reqeust Medical Record to send a request

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    How can I set up access for myself?

    Any Elliot patient can have a MyEChart account. Please ask your Elliot providers office to send an activation code to your email address.

    You can also email M3@Elliot-HS.org and ask to sign up.

    *Please include your date of birth, full name including middle initial, the name of your Elliot provider and your phone number in case we need to verify additional information.

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    How do I get access for my child?

    Parents of children age 0-11 can have full access to their child’s account. You need to sign and return the Parent/Guardian Form. Once Complete, please scan and email back to M3@Elliot-HS.org and we will set up your proxy account. Once your child turns 12 access will automatically terminate and you will need to sign a new form for new limited access.

    Parents of children 12-17 years of age can have limited access you will need to fill out a new Parent/Guardian Form. Once Complete, please scan and email back to M3@Elliot-HS.org and we will set up your proxy account. Once your child turns 18 access will automatically terminate.

    *Teens 12-17 are able to have access to their own MyEChart accounts.

    *This table explains what parents can see vs what teens with their own access can see.

    Feature Adult Proxy Access (Parental view) Teen Access (Teen view)
    E-mail Your Provider Yes Yes
    View Lab Test Results No Yes
    View Allergies No Yes
    View Immunizations Yes Yes
    View Future Appts No Yes
    View Past Office Visits No Yes
    Schedule Appointments No Yes
    Track Ongoing Hlth Conc No Yes
    Refill Prescriptions No Yes
    Cancel Appointments No Yes


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    How do I set up access for another adult? (Anyone 18 or older)

    If you are a caregiver and need access to another adults account, there are 2 forms that need to be filled out and returned. The person’s chart you need access to requires the individual’s consent. Consent is given through the process of completing this form (signed by patient) Patient Proxy Auth Form. The person asking for access must fill out a Proxy Access Request Form. Both forms should be scanned and emailed to M3@Elliot-HS.org

    *Access to another adults account is good for 365 days or 1 year. Once expired, new forms must be signed and returned.

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    Login issues and Password reset assistance.

    Forgot username- Click here: http://mycharttest/MyChartEPICPOC/recoverlogin.asp
    Forgot password- Click here: http://mycharttest/MyChartEPICPOC/passwordreset.asp

    *If you still need assistance you can send us a message including your date of birth, full name including middle initial, the name of your Elliot provider and the nature of your issue to M3@Elliot-HS.org.

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    Scheduling appointments online.

    *If you are experiencing a medical emergency, please dial 911. Online scheduling is only to be used for non-emergent visits.

    Click “Visits” at the top, choose Appointments and Visits. From Quick Links choose “Schedule an Appointment”. You can schedule either your yearly Physical, or a Follow-up Visit. You can click Request Other Appointment to send a message to the office for any other type of appointment.

    *You may only schedule appointments online with providers you have seen before.

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    Cancelling and Rescheduling Appointments.

    From “Visits” tab at the top, click Appointments and Visits. Choose the upcoming visit you wish to cancel or reschedule. Click to open it, choose appropriate option, fill out information and click send. Your provider’s office will receive notification of your cancellation or rescheduled visit.

    *You will not see the option to cancel appointments that are within the next 24 hour period. For appointments this soon, please call the office directly to cancel.

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    How to correct inaccurate information.
    The information on MyEChart comes directly from entries made inside your Elliot medical record. If you see something that is incorrect, please send a message to your provider’s office reporting the inaccuracy and ask them to correct it. To send a message, click “Messaging” at the top of MyEChart. You may also phone the providers office directly and ask them to correct the information.

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    Sharing email addresses.
    Because your email is your MyEChart username, you cannot use the same email address to sign up multiple family members.

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    Downloading the MyEChart Mobile for IPhone and Android.

    Follow the steps below to download and log into the MyEChart mobile application.

    Note: You must have a MyEChart account before logging into the mobile app.

    • Download the free MyChart Application from the ITunes App Store or Google Play Store (search for “Epic MyChart”).
    • Select the MyChart Application
    • Accept the Apple or Android License Agreement
    • Select your location (New Hampshire).
    • Select Elliot Health System MyEChart from the list of available health care providers.
    • Log in using your MyEChart account credentials.

    • *While the MyEChart mobile app includes variations of MyEChart features, it does not replace the web-based version of MyEChart. There are certain features that patients can access only in the web-based version.

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      Minimum Technical Requirements.
      You need access to the internet and access to a computer. You need access to a browser: Internet Explorer 9.0 (standards mode and IE8 compatibility mode), Internet Explorer 8.0 (standards mode only), Mozilla Firefox 13.x and above, Safari 5.x on Mac/Windows, or Google Chrome 20.x and above.

      Your browser must be capable of supporting 128-but US encryption.

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